YMCA Reading offers supported short-term housing for young people aged 18-25 years old who are experiencing homelessness or are at risk of becoming homeless.
Is supported accommodation right for you? It may be, if you:
Reading Borough Council has 100% nomination rights for the project.
All referrals will require a CAF or Pathway plan submitted by the referring professional.
There are no automatic exclusions, and all applications are considered on a case by case basis.
Applicants who apply to the scheme will be invited to attend an assessment which is undertaken in collaboration with the applicant and other relevant agencies. At this point, a decision will be made about the suitability of our services to you.
Should an individual have specific needs, we will work in partnership with specialist agencies who are able to offer further support.
Occasionally we may not have available vacancies, in these circumstances applicants will be placed on a waiting list.
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Safeguarding policy |
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How to submit Compliments, Suggestions and Complaints
We strive to do good in our communities, we hope that you will be satisfied with the services provided by YMCA Reading, but we know that things can go wrong, and we are always looking to improve which is why, if you have a compliment, suggestion or complaint, we’d like to hear from you.
Individuals can log their complaints, compliments or suggestions by:
What to expect when submitting Compliments, Suggestions and Complaints
Our Policy, sets out what will happen when you submit a compliment, suggestion or complaint to us including in particular how complaints will be recorded and investigated and the timescales for a response at each stage of the process.
The policy affirms our commitment to resolving complaints at the first point of contact, using feedback to improve our services and learning from all compliments, suggestions and complaints.
Complaints Performance and Review
YMCA Reading complies with the Housing Ombudsman’s Complaints Code, providing a high quality and regulated standard for handling complaints. We complete an annual self-assessment to ensure our policies and procedures are compliant with that code.
In addition to the self-assessment we provide an annual complaints report for our Trustees who review and comment on our complaints performance, helping us to ensure that we provide a good service and to identify improvements for the year ahead.
Housing Ombudsman Service
We are registered with the Housing Ombudsman Service. If you live with us, you can contact the Housing Ombudsman Service who can offer support to residents making a complaint and considers complaints that have exhausted our complaints procedure.
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